Download Our Brochure 
Kreft Group SafetyNet™ is a business strategy designed to provide our clients with a value based support alternative to the traditional full-time onsite staff. We provide “one stop” access for all functional and technical support needs. We eliminate the trouble of locating a different skill-set to address each issue that arises. We are NOT simply a “help desk”.
Level I |
Level II |
Level III |
 |
 |
 |
|
|
|
Kreft Group Resource |
Price |
Option Details |
| Option 1 |
Open |
Annual agreement based upon 80 support hours per four week period. Unused hours are subject to the rollover conditions stated below. Additional hours will be charged at base rate. Support requests requiring travel will be charged at travel rate plus travel expenses. No minimum time rate associated with each support request. Expenses will be billed at actual. Response rate: Immediate response to 70% of inquiries with 3-hour response for remaining issues. |
| Option 2 |
Open |
Annual agreement based upon 40 support hours per four week period. Unused hours are subject to the rollover conditions stated below. Additional hours will be charged at base rate. Support requests requiring travel will be charged at travel rate plus travel expenses. No minimum time rate associated with each support request. Expenses will be billed at actual. Response rate: Immediate response to 50% of inquiries with 3-hour response for remaining issues. |
| Option 3 |
Open |
Billed on time used with no monthly minimums. Minimum time rate per support request is 30 minutes. Support requests requiring travel will be charged at travel rate plus travel expenses. Expenses will be billed at actual. Three-hour acknowledgement and 24 hour response to issues. |
